Prelaunch policy
Returns and warranty
The prelaunch framework for returns, defects and application-matched products.
Effective at prelaunch · Last reviewed 30 September 2026
Before returning
Contact Kleenoil South Africa for a return reference before sending goods. Items should be securely packed with all supplied parts and proof of purchase.
Incorrect or damaged delivery
Report an incorrect, incomplete or transit-damaged delivery promptly so we can assess, collect or replace it as appropriate.
Defective goods
Consumer rights under applicable South African law are not excluded. Goods will be assessed for manufacturing defects, correct installation and use within their stated application.
Application-matched units
Configured systems, opened oil-contaminated cartridges and specially sourced components may have different return conditions where the law permits. This will never limit non-excludable rights.
Launch note
Return windows, inspection address, courier responsibility, refund timing and manufacturer warranty documents must be confirmed and legally reviewed before checkout opens.
These pages are structured around the Protection of Personal Information Act, the Consumer Protection Act and the Electronic Communications and Transactions Act. They remain a commercial draft pending professional legal review and completion of company particulars.